Jennifer Metcalfe’s Hollyoaks character, Mercedes McQueen has remained at the heart of the Channel 4 soap since her arrival in 2006. Balancing issue-led storylines, such as baby loss and Bowel Cancer, to heightened storytelling such as the ‘Who Shot Mercedes?’ campaign. Jennifer won Best Actress in a TV Series at the National Film Awards in 2023 for her Hollyoaks performance. Jennifer is set to star in the new BBC thriller ‘Just Act Normal’ and has previously appeared in ‘Emmerdale’ and ‘Where the Heart Is’.